SERVICE POLICY

Here’s what you need to know about our service:

1. Order Process:

Counter-Serve Concept: Place your order at the counter.
Waiting Time: There might be a wait, but our team works quickly and it’s worth it.
No Pre-Orders: We do not take orders while you are in line or over the phone.
Menu Assistance: Our team is available to guide you through the menu and answer any questions.

2. Placing Your Order:

Order Confirmation: The cashier will enter your order into the system and repeat the bill summary to ensure accuracy.
Payment: Pay with cash or credit card. You’ll receive a printed receipt and a buzzer that alerts you when your order is ready.

3. Receiving Your Order:

Order Collection: Return the buzzer and our team will serve you fresh and hot lukumádes.
Customisation: Choose from our menu items or customize your order.

4. Quality Assurance:

Freshness Guarantee: We serve only fresh, hot LUKUMADES right from the fryer.
Satisfaction Policy: If you’re not satisfied with your order, contact a team member for a replacement or a full refund.

5. Takeaway Orders:

Order Check: Ensure you have your entire order as indicated on the receipt before leaving. We cannot replace items once you’ve left the shop.

6. Customer Respect:

High Standards: We are committed to high-quality standards and respect for all clients.
Right to Refuse Service: We reserve the right to refuse service to anyone displaying misbehaviour.

Thank you for choosing LUKUMADES.